FAQ

  • Where is Marineland located?

    We are located at 9600 N Oceanshore Blvd, st. Augustine, FL 32080.

  • Which programs can my child participate in?

    Please review the individual experience pages for height and age requirements.

  • Where can I park?

    Parking is FREE at Marineland Dolphin Adventure. Our outdoor parking area is located directly beside our facility.

  • Do you offer refunds?

    Marineland Dolphin Adventure has a no refunds policy for bookings. Refunds are only given if a program is cancelled by Marineland Dolphin Adventure.

  • Can I make an adjustment to my reservation?

    Yes. Changes are made based upon availability and manager discretion.

  • What if I am late to my chose reservation time? Can guests arrive a little late or a little early?

    Programs cannot be stalled or stopped for late participants. Guests must arrive at least 60 minutes prior to their chosen program reservation time.

  • Are animals allowed?

    No animals are allowed, with the exception of service animals.  Service animals do not include emotional support animals.

    Proof of up-to-date rabies vaccinations will be required.

  • May I bring food or drinks?

    Marineland has a food truck on site, along with snacks and beverages in the Gift Shop. Food and beverages may be brought in and consumed in appropriate areas. Please note that drinking straws are not allowed.

  • May I take pictures?

    Cameras are allowed in public areas; however, guests are not allowed to bring a camera while participating in our dolphin programs.  General Admission guests may take pictures of the dolphin programs from the viewing area.

  • What happens if there is bad weather or lightning during our visit?

    DescriptionMarineland Dolphin Adventure runs our programs rain or shine.  We will only postpone our programs if we have a lightning strike within 5 miles of our facility.  If that happens, all guests are escorted to the nearest indoor location, and programs will resume as soon as the lightning passes.

    If Marineland cannot complete the program by the end of the day due to lightning staying in the area, we will work with each group individually to offer the best solution for them.  We can reschedule, offer credit to rebook within 1 year, or if the program is canceled by Marineland Dolphin Adventure they may receive a full or partial refund based on what was completed.  Please note that the ticketing fee cannot be refunded due to weather.