General FAQ

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General FAQ

General FAQ

Where is Marineland Dolphin Adventure located?

We are located at 9600 Oceanshore Blvd. St. Augustine, FL 32080.

What are your operating hours?

Monday – Friday, 9am – 4:30pm
Thanksgiving and Christmas, 10am – 3pm

Where can I park?

Parking is FREE at Marineland Dolphin Adventure. Our outdoor parking area is located directly beside our facility, and can accommodate buses and other large vehicles.

What can I bring to Marineland Dolphin Adventure?

  • We are an outdoor facility, so we recommend sunscreen for our guests. Reef Safe sun care products are available in our Gift Shop.
  • No weapons are allowed within our facility. This policy is to ensure a safe and comfortable experience for all guests, and to eliminate a potential risk to guests, staff and/or animals.
  • Drinking straws and balloons are prohibited.

Can I make reservations in advance?

You can purchase General Admission, Dolphin Encounters and Behind the Seas tours in advance online, or by calling 904-471-1111, ext. 116 or 877-933-3402, ext. 116.

What does my General Admission reservation include?

Your General Admission reservation includes access to our outdoor facility and Neptune park. This includes our sea turtle, sand tiger shark and dolphin habitats.

Do you offer refunds?

Yes; Marineland Dolphin Adventure has an 8-day cancellation policy. Changes are made based upon availability and management discretion if within the 8-day cancellation period. Changes or cancellation made outside the 8-day policy are allowed based on availability. This policy is for any program and does not include general admission.

Can I make an adjustment to my reservation time?

Yes; Marineland Dolphin Adventure has an 8-day cancellation policy. Changes are made based upon availability and management discretion if within the 8-day cancellation period. Changes or cancellation made outside the 8-day policy are allowed based on availability. This policy is for any program and does not include general admission.

I purchased tickets online but I do not have access to a printer. Can I still enter Marineland?

We do not require anyone to print tickets. Guests are welcome to show tickets on their smartphones.

What if I am late to my chosen reservation time? Can guests arrive a little late or a little early?

Programs cannot be stalled or stopped for late participants, so we encourage our guests to arrive at least 30 minutes prior to their chosen program reservation time.

Are animals allowed?

No animals are allowed, with the exception of service animals.

May I bring food or drinks?

Food and beverages may be brought in and consumed in appropriate areas. Some beverages and snacks are available in the Gift Shop. Please note that drinking straws are not allowed.

Can guests leave and come back?

Yes.

May I bring a stroller?

Yes.

May I smoke?

No smoking anywhere, including e-cigs.

Do you have first aid?

We have basic first aid supplies available. Please notify a member of our staff if you are in need of first aid.

Do you offer a military discount?

We are proud to offer a military discount of 10% to active and retired military and their families. This discount applies to both General Admission and programs, and can be purchased at the gate with a valid military ID.

What constitutes a group? Are there any benefits offered for groups?

We offer a group discount of 10% to groups of 15 or more when purchased in advance. To receive this discount, contact Joan Whittemore at 904-460-1273 or jwhittemore@georgiaauarium.org.

Do you offer accommodations for guests with disabilities or special needs?

Yes. Please contact us with any special needs requests prior to your visit by emailing daustin@georgiaaquarium.org or by calling 904-471-1111, ext. 103.

May I take pictures?

Cameras are allowed in public areas; however, they are not allowed in our dolphin encounter programs.

I’ve lost an item. Do you have a Lost and Found?

If you have lost an item, please visit our Gift Shop and notify a member of our staff.

How do I sign up for a Behind the Seas Tour? What animals will I see there?

  • Our Behind the Seas Tours can be purchased online, on-site (depending on availability) or by contacting our Reservations department at 904-471-1111, ext. 116.
  • In addition to a special tour of our facility, guests will be able to view a special collection of fish and invertebrates from the Southeast, including terrapin turtles and our octopus.

Can I have a special event or birthday party here?

Yes. To host your wedding, special occasion or birthday party here, visit our Plan Your Event page.

Can I bring a school group here?

Yes. Marineland Dolphin Adventure offers several exciting educational experiences to accommodate multiple age groups. To learn more about booking your school group, visit our Education Programs page.

How do I become a volunteer?

For more information on becoming a volunteer, visit the Volunteer page of our website.